Lightspeed won't pay me :(

[BennyBaines]

I requested a $10.00 gift certificate from lightspeed on 03/24/2005.
I had the required amount of points.
I have not received that gift certificate.
I emailed them almost once a week about this.
I have never received a reply from any email I sent them.
I sent them emails from their web site and from my email client
no reply either way.

Anyone have the same problem with lightspeed?

I'm not taking anymore surveys for them untill they pay me !!!

[jeanxpression]

Sorry to hear you're having problems.

I redeemed a couple of months ago for cash and received that check. My last redemtion for cash was about 3.5 weeks ago. I just checked the confirmation email and it said the check should arrive within 4 weeks. I'll let you know if I receive it or not.

I agree with your '"boycott". Hopefully, you'll hear something soon.

Cammie

[FreePaidSurveys]

I've redeeemed rewards with Lightspeed on several occassions. I have never once had a problem when I redeem for cash. Check comes in the mail and I'm happy.

But, last time I cashed out with them I did it for an Amazon GC. Now, an Amazon GC is electronic, so in reality (and from most places that let you cash in for an electronic GC) you should recieve it almost as soon as you order it. But it took them 2 1/2 months before I finally got it. Same thing, I emailed them left and right, and no response. That's one quam I have with Lightspeed, is that there customer service is terrible. The last email I sent them before I actually recieved the GC was quite lengthy and went into how I have enjoyed my Lightspeed membership up until now, and how I DID feel that they were a reputable company. I also sent a copy of all previous correspondance and the GC confirmation email. I recieved the GC the next day, so I don't know if someone acutally read it and decided to send it, or if it was just coincedence.

Anyways, my advice, go for the cash next time.
Good luck, let us know how it turns out.

[FreePaidSurveys]

In case you're interested:

Lightspeed Online Research, Inc.
180 Mount Airy Rd.
Suite 100
Basking Ridge, NJ 07920
Tel: 1-877-839-5030

[dsresearch]

I have received several checks from Lightspeed. All were on time or early. I have never tried redeeming for a GC.

David

[BennyBaines]

Thanks Chris, I try to call them and see what I can do.
And thanks everyone else your input was helpfull.

[Michelleivey]

This is the first time I've ever heard any negative about Lightspeed. They've been great to me, and I've not had a stitch of trouble. I've redeemed probably about 4 time for cash. Good luck!

[martinmng]

I've recieved a few checks from lightspeed, and they all arrived on time. I've never tried to redeem points for a GC though, but I prefer cash anyways.

[BennyBaines]

I have received a 5.00 GC since my last post,
but I still have not received the original 10.00 GC.

I have never had a problem with them as far as requesting
and receiving a check(Except for the time it takes).

So my suggestion is to always request a check from
lightspeed and nothing else.

[jeanxpression]

Received my check on yesterday. It was about two weeks late. Previously, all checks arrived on time so maybe this is a temporary problem. Thanks to this post, I'll always redeem for cash and not the GC.

Cammie

[scampster]

I think the new policy of adding a service charge will shy alot of people away from doing surveys with them.